Welcome to Newstart Gifts Co.,ltd !
FAQ

FAQ

1.What kinds of products are you offering?

As a professional manufacturer & Wholesale for promotional & gifts items.
The range of our products includes Lapel pins, Badges, Cufflinks, Medals, Tie clips, Keychain, Military coins, embroidery patches, lanyards and our extended products includes soft PVC keychain, magnets, tin button badges, bottle openers, umbrellas, stationery, shopping bags, banners and flags etc.


2.How to order ?

Import from China, It can not be more easy even you are not a company and have no import license, We can deliver the goods to your hands by FedEx/DHL/UPS or By Air.

It is so easy like following steps:
a). Tell us which items you are interested in or what you need us to do for you by E-Mail / Call / Fax ;
b). We will send our quotation to you based on your requirements;
c). We will send a sample to you for testing after confirming the price ;
Ordinarily, you will have to pay the sample charge, but it can be refunded when you confirm the order.
d). We will start mass production after receiving your confirmation for the sample;
e). We will ship the goods to you once the goods are ready.



3.What is the minimum order quantity (MOQ)?

In General, Our MOQ is 300 PCS per item. But as we do understand that our clients would like to test market response before placing Volume Order, We will consider to take even your first order is less than 300pcs.



4.I have a design, how can I send it to you?

You can email us, fax us a copy or mail us a picture. We accept all types of file formats; including ai, eps, jpg, pdf and others.

5.What is your production lead time?

1). for sample: 7 days upon receipt of your confirmation for sketches or samples

2). for mass production: within 14-21 days upon comfirming the samples, it depends on the qty and design.


6.What kind of payment do you accept? Do you accept the payment through Credit Card or Pay pal?

At present, we accept the payment by T/T and by Paypal or Credit card for the small amount. Or if you have any other proposal, we can discuss when it comes to that.


7.What guarantee do we have since advance payment is required?

We are Not aim to to do once-business. We are going to build strong and long term relationship with all of our clients. Our success is based on customers' satisfaction. Further, each order has a SOP (Standard Operation Procedure) to follow. Production is only proceeded after all details have been confirmed. We do 100% inspected before shipment, and take responsibility for default goes beyond acceptance.

Service hotline:86+15807691821

E-mail: sales@newstartgifts.com

Address:Building C, Huolianshu, Dongcheng District,DongGuan City, GuangDong,CN,523000

With more than 20+ years experience in making custom-made Medals, Coins, Keychains, Lapel pins, lanyards, soft pvc, silicone items, Caps, shopping bags, banners and flags and other promotional gifts, what we can convince customers are efficiency, specialist, sincerity and excellent quality.

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